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FAQ Table of Contents


What is Decks USA Privacy Policy?

How do I order deck plans and other services that Decks USA offers?

Can I modify your deck plans?

What are my shipping choices, and how long for each?

Does choosing overnight shipping mean my order will arrive tomorrow?

What's included in the deck plan construction package?

How many sets of deck construction plans do I need?

Can I order deck plans in a mirror image?

How do I Advertise my Products or Services on Decks USA?

What is your exchange and return policy?

Are your plans stamped by an Architect or Engineer?

Is the Deck Designs software year 2000 compliant?

 

How do I order deck plans and other services that Decks USA offers?

You can order all the products and services offered on our web site at The Decks USA Store.  The online way to shop safely,  securely and conveniently by using your Visa, MasterCard or American Express.

We Accept    Visa   MasterCard   American Express

ALSO:

We accept Credit Card FAX orders at (330) 726-5542
We accept Credit Card
TELEPHONE orders at (330) 726-5540

You may mail your Credit Card information to us 

Please include Order #
Name, Address, City, State, Zip Code
Daytime Telephone
E-mail address if applicable
Total Price (including shipping and handling)
Your name as it appears on your credit card
Credit Card Company Name (Visa, MasterCard or American Express)
Credit Card Number
Credit Card Expiration Date (Month and Year)

You may send a check or money order Payable To: Decks USA

Decks USA
7994 Glenwood Avenue

Youngstown, OH  44512-5827 

Please include Order #
Name, Address, City, State, Zip Code
Daytime Telephone
E-mail address if applicable
Total Price (including shipping and handling)

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Can I modify your deck plans?

Click Here for More Information on Deck Plan Modification

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Does choosing overnight shipping mean my order will arrive tomorrow?

Not usually. Although your order is shipped overnight when it leaves Decks USA, several things must happen before your order is ready to ship. These steps include: authorizing your credit card/confirming credit, and checking our warehouse delivery cut-off times. Most orders can be confirmed, prepared, and ready to ship within 1-2 business days. Once your order is approved, you will receive an email with the ship date based on your selected shipping option. In most cases, if you choose overnight shipping for an order with in-stock items today, you will receive your product within 1-3 business days.

Click here for shipping choices, and expected delivery times

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What's included in the deck plan construction package?

With each Complete Deck Plan Construction Package you will receive:

bullet1/4 inch = 1' Scale Structure Print
    Showing every lumber member of the deck assembly
bullet1/4 inch = 1' Scale Floor Plan
    Rendered floor plan
bullet3-D Views Rendered Print
    Rendered 3-D views including front angle
bullet3-D Views Structural Print
    Showing every lumber member of the deck assembly
bulletRendered Elevations Print
    Including: Front, Left and Right views
bulletPiece by Piece Material Takeoff Sheet
    Listing individual pieces for joists, blocking, band, etc.
bulletStandard Deck Construction Details
    19 details including: house attachment, footings, columns, beams,  stairs, railings
bulletMaterial Order Sheet
    Material list for ordering lumber
bulletStair Guide Kit
    The basic version for your particular project

NOTE: all prints, rendered drawings and material takeoffs are issued on 11 x 17 heavy coated paper.

See our What You Receive section for visual details on complete deck construction packages.

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How many sets of deck construction plans do I need?

This will depend upon a few circumstances.  If you are required to apply for a Zoning and/or Building Permits each office will need at least one set of plans.  If you are going to use a deck contractor they will need a set of prints.  If you are borrowing money to build your outdoor project many lending institutions ask for a set of prints to establish the value of the improvement.  Some communities have a subdivision review board which may want to retain a set.  Fortunately because we include a thorough material list in each deck construction package your supplier will not need a set of plans.

Because you save money on 3-set or 6-set packages, you should consider ordering all the sets at one time.

Use the checklist below to estimate the total number of plans you'll need.

Owner
Contractor or Subcontractor
Lender or Mortgage Source
Zoning Department
Building Department (sometimes requires 2 sets)
Subdivision Committee

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Can I order deck plans in a mirror image?

Yes.  All of Decks USA deck plans are available in Reverse Mirror Image.  Many companies charge an additional fee for mirror image prints but we don't practice this philosophy.  There is no extra charge for Reverse Mirror Image deck plan packages.  Please specify mirror when ordering.  The Decks USA Store has a drop down option box for selecting Mirror prints.

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How do I Advertise my Products or Services on Decks USA?

Click Here to learn more about advertising your products or services with us.

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What is your exchange and return policy?

Because we produce and ship Deck Plans in response to individual orders, we cannot honor requests for refunds.  However, you can exchange your entire order of deck plans, including a single set if you order just one, for a set of another design.  All exchanges carry an additional fee of $15.00 plus $7.00 for shipping and handling if they're sent Regular Service; $8.00 for Priority Mail and $22.00 for Next Day.

Decks USA will replace, at no charge to you, including Shipping and Handling, any damaged or defective CD-ROMs for all of our software products.  Follow the instructions, included with the software package, for returning our products.

Deck hardware is returnable and exchangeable.  (1) shipping and handling charges are not refundable.  (2) a 25% restocking fee will be applied.

Due to the industry specific nature of our software products, Decks USA does not issue refunds for software.  All Software Sales are Final.

Due to the Industry Trade Secrets contained in the Contractor Support Program it is not returnable or exchangeable.  All Sales are Final.

Custom Deck Design Projects and Deck Plan Modification Projects require a significant amount of computer drawing time and are unique by nature and design are not returnable or exchangeable once the project is initiated and started.  All Sales are Final.

Deck accessory construction details, including the Stair Guide Kit, are not returnable or exchangeable.  

NOTE: If Decks USA determines that there is sufficient cause for issuing a refund: (1) shipping and handling charges are not refundable.  (2) A completed and signed Refund Request Form must be filled out and sent to us.  Requests submitted for refunds are based on a case to case scenario and credited per our Refund Request policy.

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Are your plans stamped by an Architect or Engineer?

No, Decks USA deck plans are not stamped by an Architect or Engineered simply because we're not registered in all 50 states.  Our deck plans meet or exceed all national building codes and requirements, including BOCA.  Local municipalities can make a code stricter but not lessen it.  Therefore, although most communities don't require deck plans to be stamped by an Architect or Engineer, it is a good idea to check with your local Building Department for their specific requirements. 

Nationally recognized for years as the leader in Deck Plans and deck construction, in many cases, local Building Departments and Municipalities have adopted many of our construction techniques.  Strengthening their existing requirements, using our building standards as the basis for their deck construction guidelines and practices.  Most Building Departments are familiar with Decks USA deck plans, incorporating our unsurpassed construction standards and working 3-D prints.

What You Receive With Our Deck Plans
Complete Deck Construction Packages Include ...

Deck Construction Details

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Is the Deck Designs software year 2000 compliant?

Yes, Deck Designs is Year 2000 compliant. Please read our Y2K compliance Statement.

Deck Designs products, produced and distributed by Custom Environments and Decks USA, are interactive software applications for the Windows 95, 98 and Windows NT Operating Systems.

These products are fully compatible with the year 2000 date change and will work correctly and as expected when the date changes to the year 2000 and beyond.

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